Payment, Cancel & Refund
- Refund policy of credit card processing fee
- Emails recieved for session purchase
- How do I cancel a class or session from the Provider Dashboard?
- How to process a parent's cancellation request from the Provider Dashboard
- How to unenroll a student and/or issue a refund from the Provider Dashboard
- Refunds & Cancellations FAQ
- How to stop all scheduled installment payments
- How to find refund proof on Stripe
- How to process a charge to a Parent's credit card.
- How can I set a late registration fee as a Provider?
- How long does it take to receive deposits or payments from Stripe to my bank account?
- How to change banking information on your Stripe account
- What if a customer cannot pay by credit card, and needs to pay by cash or check?
- I am not able to do a full refund and unenroll the student but get a Stripe error message 'The recipient does not have sufficient funds in their Stripe balance'.
- If we don't get the minimum required for the class to start, will cancel and refunds be given automatically?