How to process a parent's cancellation request from the Provider Dashboard

If you receive a cancellation request from a parent, this is how you can process their request from the Provider Dashboard (https://www.6crickets.com/provider).

1. From the menu to the left, under "Roster & Analytics", click on "Rosters (Refund, Attendance, Add Stude...".
2. Find the session the child is in, and click the "Enrolled: #" link.
3. Find the child in the list of students, then click the "Refund" button to the right.
4. In the field "Refund amount from provider", enter the amount you wish to refund the parent, if any. If processing a full refund, check the box next to "full refund".
5. Where it says, "Select the students to be removed from the roster", check the box next to the child's name.
6. (Optional) You can enter a message to the parent in the "Note" field.
7. Click "Make the Changes".

The parent will be refunded the amount you entered, and will receive an email notifying them of the refund and that their child's registration has been cancelled (if you removed the child from the class roster).

If there was no payment through 6crickets, a warning message "This purchase was not paid through 6crickets, so we cannot perform a refund." will show up on the Refund page.

NOTE: Refunds can take 5 to 10 business days before they will show up in the parent's bank account. 

NOTE: There is no fee to refund a charge, but the fees from the original charge are not returned. Please see the article Refund policy.