Dispute Withdrawals

First of all, please try your best not to dispute the charge through the bank, but to communicate with your class provider, or school or 6crickets support. The reason is that such a dispute can take 1-3 months before you get your money back. It may be a lot quicker for you to resolve the issue with your class provider, school or 6crickets and get a refund. Once a dispute is issued, it is out of the hands of your class provider, school, or 6crickets and your bank will need to run the full course of dispute handling, which involves a rigid series of formal communication between banking entities - is often lengthy and can be frustrating for you to receive your refund.

Some parents might decide to withdraw a dispute after communicating with the provider/school. Unfortunately, it does not stop the dispute process and the process still needs to run its full course, but if the evidence for withdrawal disputes fulfills certain requirements, Stripe will be able to help us get around this wait time by fronting us the money while they do the waiting for us. More details from this Stripe article.  

There are two different types of withdrawal evidence Stripe can use. Each of these has its own requirements:

• Withdrawal Letter - this must be a screenshot of a message in the bank’s online messaging portal or a photo of a letter on bank letterhead, and must state the disputes closed status. A withdrawal letter must include Cardholder’s name, Last four digits of card, Amount of dispute.
• Please make sure it includes all of the required information, specifically the last four digits of the CARD. Some banks will put the last four of their account number but it needs to be the card number in order for Stripe to be able to match it to the disputed charge.
• Rebilling Statement - this must be a screenshot of the cardholder’s online banking portal or a photo of their paper account statement. (It’s okay to redact any sensitive information, as long as the required information is still legible.)  A rebilling statement must include Cardholder’s name, Last four digits of card, Original charge amount & date, Conditional credit amount & date, Reversal of conditional credit amount & date.
• The conditional credit amount and date are the refunds that were processed when they filed the disputes. Those should be listed around the date you disputed the charges.
• The reversal of that conditional credit would be showing that the bank re-billed those amounts - and you would probably be seeing those around the date that you told your bank to withdraw. 
• A lot of banks online portals do have a dispute section where it's easy to find this information, please double-check. But at least the records should be searched by date.

Once required evidence is submitted to and authorized by Stripe, the dispute would be settled, then the providers/schools involved would be able to make the refunds as you agreed. Providers or schools, please make sure to issue the refund from your 6crickets dashboard (and NOT from your Stripe account) to ensure proper record keeping.