If you get an error message similar to the one stated below, the provider of the class may need to update their Stripe account which is used to receive payment. Please contact the provider directly or firstname.lastname@example.org.
"This account cannot currently make live charges. If you are a customer trying to make a purchase, please contact the owner of this site. Your transaction has not been processed."
If you are a Provider, and parents are getting the above error when trying to register for your classes, updating the Tax ID on your Stripe account may resolve this problem for you. Here are links to support articles with Stripe:
- Update tax information in Stripe
- Tax ID (TIN) marked as unverified
- Tax ID verification guidelines by business type