Refunds & Cancellations FAQ

How long does it take for the amount to be refunded to the parents bank account?

After you initiate a refund, Stripe submits refund requests to the parent’s bank account or card issuer. The parent will see the refund as a credit approximately 5-10 business days later, depending upon the bank.
Refunds issued shortly after the original charge may appear in the form of a reversal instead of a refund. In the case of a reversal, the original charge drops off the parent’s statement, and a separate credit isn’t issued.

What if our Stripe balance is $0 when we make the refund?

If the provider's Stripe balance does not cover the refund amount, Stripe withdraws money from the provider's bank account to cover the refund to the parent.

Where will the amount be refunded?

Refunds can only be sent back to the original payment method used in a charge. You can’t send a refund to a different destination, such as another card or bank account.